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Symptom management hotline

Treating cancer with chemotherapy can lead to a number of side effects, such as nausea, vomiting, fever, weakness, fatigue, skin reactions, and digestive system disturbances. These side effects can be quite severe, and they frequently lead to visits to the Emergency Room.  At the Jewish General Hospital, there were more than 1,300 cancer-related visits to the Emergency Department last year alone.

When experiencing treatment-related side effects, early intervention is key. In fact, 1 in 2 cancer-related emergency department visits could potentially be prevented with early symptom management.  In many cases, all it takes is a phone call.

Launched on February 12, 2018, the Symptom Management Hotline at the Jewish General Hospital now enables patients who are experiencing side effects to contact specialized cancer care nurses between the hours of 8 a.m. and 4 p.m. from Monday to Friday. The Symptom Management Hotline nurse conducts an assessment over the telephone and develops a care plan based on the severity of the symptoms that a patient is experiencing.